Grievance

Grievance Redressal Policy

Accuracap Consultancy Services Pvt. Ltd. endeavor to address all complaints regarding service deficiencies or causes for grievance, for whatever reason, in a reasonable time and manner. Accuracap realizes that quick and effective handling and resolution of customer’s complaints is essential to provide excellent customer service.

To achieve this company has a clearly documented policy for redressal of customer grievances. Through this policy, the company shall ensure that a suitable mechanism exists for receiving and addressing complaints from its customers with specific emphasis on resolving such complaints fairly and expeditiously.

The Policy seeks to ensure that:

Grievance, if any, that may arise pursuant to the Portfolio Management Services Agreement entered into shall as far as possible be redressed through the administrative mechanism of the Portfolio Manager and in compliant to the SEBI (Portfolio Managers) Regulations 1993 and any amendments made thereto from time to time.

Complaints shall be resolved in a proper and time bound manner with detailed advice to the customer. In case the resolution needs time, an interim response, acknowledging the complaint shall be issued. The Principal Officer shall give monthly report of the client’s complaint to the Directors with the details as Name of the Client, Nature of the Complaint, Date of Receipt of the Complaint and Status of resolving the same. For complaints remaining unresolved for a period of more than 15 days from the date of receipt, the Principal Officer shall provide the justification to the Directors.

The Principal Officer shall also keep proper records of all the grievances/ complaints received and resolved. All employees at the customer facing channels and other support departments will be periodically trained in handling of complaints. The quality of customer service rendered by the Portfolio Manager shall be reviewed / examined by Company’s Top Management at regular intervals. The Grievance Redressal Mechanism with updated contact details and dedicated email ID shall be a part of Disclosure Document for Portfolio Management Services and shall be uploaded on the Portfolio Manager’s website.

Grievance Redressal and Dispute Handling Mechanism
For the timely and proper redressal of client’s complaints and grievances, the Portfolio Manager shall have the following Grievance Redressal and Dispute Handling Mechanism at place: The Portfolio Manager has appointed Mr. Jitender Kumar, Principal Officer as a first point for the redressal of the Client’s complaints. The Client can approach to the Principal Officer at below mentioned contacts:
Corporate Office:
Accuracap Consultancy Services Pvt. Ltd.
Unit no 19, 9th Floor Wave Silver Tower,
Plot No D-6, Sector-18, Noida-201 301
Mobile: 9990391522/9868333294,
Office: 0120-6900388/6500388
Email: jkumar@accuracap.com

Clients can also email their complaints to a dedicated email ID i.e grievances@accuracap.com
If the client remains dissatisfied with the remedies offered or the stand taken by the Principal Officer, he/she can contact Ms. Dipika Nagpal, Director at:
Accuracap Consultancy Services Pvt. Ltd.
Unit No 19, 9th Floor Wave Silver Tower,
Plot No D-6, Sector-18, Noida-201 301
Mobile: 9810552090
Office: 0120-6900388/6500388
Email: dipika@accuracap.com

For disputes or differences arising between the Client and Portfolio Manager which could not be resolved amicably, shall be settled in accordance with and subject to the provisions of the Arbitration and Conciliation Act, 1996 or any statutory requirement, modification or re-enactment thereof for the time being in force. Such Arbitration proceedings shall be held at New Delhi. All the legal actions and proceedings are subject to the jurisdiction of court in Delhi only and are governed by Indian Law.